FAQ

Check answers on most popular questions related to our products and services.
1
When will my order be shipped out?

For items in stock, orders typically take 2-5 business days to process after being placed. We strive to ship your package as quickly as possible.

2
Can I make changes to or cancel my order?

As soon as your order has been accepted, we immediately begin processing to get it to you as soon as possible. Unfortunately, this means that we are unable to make any changes to orders once placed.

Please make sure all your details are correct before checking out!

3
Do you ship internationally?

We ship internationally to most countries. If you don't see a shipping rate for your country during checkout, please email us, and we’ll do our best to add it.

4
How are shipping methods determined for my order?

Shipping methods are selected based on several key factors, including your location, the size and weight of the package. We carefully choose the most suitable carrier to ensure that your order is delivered both promptly and securely.

5
How long does shipping usually take?

Shipping typically takes between 2 to 5 business days, depending on your location and the selected shipping method. However, please note that delays can occur due to factors such as invalid addresses, customs clearance, public holidays, or peak season demand.

6
What is your return policy?

We offer a 30-day return policy on most items. Products must be returned in their original condition and packaging. Once we receive and inspect the returned items, a refund will be processed. Please check our Refund Policy for more detailed information.

7
Can I exchange a product?

We do not offer direct exchanges on any of our products.

8
What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express and PayPal.

9
What currencies do you accept?

All orders are charged in USD. Please note that all refunds are issued in USD so any discrepancies in the amount will be due to the conversion rate at the time of processing.

10
I don't see a product or brand I like, what can I do?

Email and let us know and we'll see if we can order it for you.

11
How can I proceed if I’m interested in purchasing wholesale?

If you’re interested in wholesale purchases, please reach out to us via email. In your message, kindly include the following details to help us better assist you:

  • Your Country
  • Expected Quantity
  • Name of Items
  • Selling Channel(s)
  • Any additional information relevant to your business

This information will allow us to provide you with a tailored response that meets your specific needs.

12
Will my order be subject to duties and/or taxes?

Yes, you are responsible for any duties and/or taxes that may apply to your order. These fees are determined by your local customs authorities based on factors like the destination, origin, and value of the items. We recommend contacting your local customs office for more information. Please note that, in accordance with customs regulations, we are unable to declare items as gifts or understate their value.